Comments on: Vendor Loyalty – Or Not? http://www.joanginsberg.com/2009/11/vendor-loyalty-or-not/ Lifelong learning in HR Wed, 14 Sep 2011 20:31:17 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Michael Krupa http://www.joanginsberg.com/2009/11/vendor-loyalty-or-not/comment-page-1/#comment-27 Michael Krupa Tue, 24 Nov 2009 18:30:56 +0000 http://www.joanginsberg.com/?p=48#comment-27 I think the loyalty goes both ways. If you show loyalty to a vendor (and you make it clear to the vendor that you are showing them loyalty) then the vendor should show you loyalty as well. Loyalty back to the customer means prompt responses to phone calls and emails and Quick resolution of problems. Loyalty from the vendor means treating the customer with respect and showing the customer that they value the business relationship. So yes, I think you should receive better service and better product if you showed more loyalty. If you are not seeing these things with your vendor then I would not worry about showing loyalty. I think the loyalty goes both ways. If you show loyalty to a vendor (and you make it clear to the vendor that you are showing them loyalty) then the vendor should show you loyalty as well. Loyalty back to the customer means prompt responses to phone calls and emails and Quick resolution of problems. Loyalty from the vendor means treating the customer with respect and showing the customer that they value the business relationship.

So yes, I think you should receive better service and better product if you showed more loyalty.

If you are not seeing these things with your vendor then I would not worry about showing loyalty.

]]> By: Harold http://www.joanginsberg.com/2009/11/vendor-loyalty-or-not/comment-page-1/#comment-26 Harold Fri, 20 Nov 2009 14:56:28 +0000 http://www.joanginsberg.com/?p=48#comment-26 This brings to mind a conversation I had with my internist, about the social status of doctors these days. His take was that back in his homeland, physicians were held in high esteem. He laments that here, in the U.S. he is just a service provider. Am I loyal to him? Perhaps,but, one more bad/missed/or dramatic diagnosis and I will move on. While I think we may be holding everyone to higher than reasonable standards,we still want the most for our buck. Well, that ended up kinda circular, so the question remains . . . at what price, loyalty? This brings to mind a conversation I had with my internist, about the social status of doctors these days. His take was that back in his homeland, physicians were held in high esteem. He laments that here, in the U.S. he is just a service provider. Am I loyal to him? Perhaps,but, one more bad/missed/or dramatic diagnosis
and I will move on. While I think we may be holding everyone to higher than reasonable standards,we still want the most for our buck. Well, that ended up kinda circular, so the question remains . . . at what price, loyalty?

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